Support
Need help with a pack, purchase, or your account?
You can also use Settings → Email us in the app to include your Support ID. Tell us what happened and any error message you see.
My purchase or pack needs help
Open Your packs to check its status and use any retry or support option shown. If you’re still stuck, email us with your Support ID and the pack or purchase details.
How do I recover packs on a new phone?
If you previously connected your packs to Apple, open Settings → Save & restore packs and use the same Apple Account. Restored packs may take a few minutes to appear.
How do I request a refund?
App Store refund requests are handled by Apple at reportaproblem.apple.com under Apple’s policies. Contact us if you need help with a pack that did not finish.
How do I delete my photos or account?
In Settings, choose Delete photos & packs or Delete account. Copies already saved to Photos, shared, screenshotted, or delivered by email remain outside BeAnywhere. See our Privacy Policy for details.